Privacy Policy and Commitments
lumoravien is dedicated to the privacy and security of your information at every interaction.
Information We Collect and Why
We collect certain personal and non-personal information to provide digital services effectively. This includes details necessary for website registration, user interactions, analytics, and marketing communications. These practices help us deliver relevant content and improve your experience.
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→Contact details for communication purposes
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→Usernames and passwords to secure accounts
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→Browser type, device identifiers, and usage data
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→Analytics data for website performance monitoring
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→Marketing preferences and engagement history
Your information is used solely for its intended purpose and is managed securely. We do not sell your data to third parties and follow Australia’s privacy regulations to safeguard your rights.
How We Use Your Data
Your data allows us to personalise content, deliver requested services, enhance your site visit, address enquiries, and communicate updates or offers based on your preferences.
We only use your data with your consent or as required by law. You can opt out of promotional communications at any time without affecting essential service notifications.
Your Rights and Choices
You have rights to access, update, remove, or restrict processing of your personal data. For requests or concerns, please contact our team directly using the information below.
Right of Access
Request a summary of your stored personal details
Right to Rectification
Ask us to correct or update inaccurate information
Right to Erasure
Request deletion of your personal data in our system
Right to Portability
Receive your personal info in transferable format
Data Sharing and Third Parties
We may share data with service providers needed to operate the website, such as hosting, analytics, or communication tools.
These providers must comply with Australia’s privacy legislation and only use your data for agreed purposes—never for independent marketing or resale.
Data Security and Protection
Strong technical and organisational security measures protect your information from loss, misuse, or unauthorised disclosure. We review and update safeguards regularly to match industry best practices.
Despite our efforts, no digital method is entirely risk-free. Please use secure passwords and notify us of any suspicious activity to help protect your information.
How to Contact Us
Address: 265 King Street, Newcastle, NSW 2300 Australia
Phone: +61323303605
Email: content@lumoravien.com